Choose a Plan That Fits Your Workflow

Points are the currency used within our platform, allowing you to access and utilize various features based on your needs.  View Points Rules

AI Points follow different validity rules depending on how they are issued. Please refer to the details below.

Gift AI Points (for new users):
Gift AI Points are valid for 7 days from the date of account registration. Any unused Gift AI Points will be automatically cleared after 7 days.

Monthly Subscriptions:
AI Points are issued each month after successful billing.
Each monthly allocation is valid for 2 months, meaning that unused AI Points are automatically carried over to the next month.
Example:

• 100 AI Points issued on January 1 will expire on March 1.
• You’ll also receive 100 AI Points for February on February 1, which will expire on April 1.

Annual Subscriptions:
AI Points are issued once per year after successful billing and remain valid for 1 year.
Example:

• If you receive 1000 AI Points on January 1, 2025, they will expire on January 1, 2026.
• On the same date, a new annual allocation of 1000 AI Points will be issued.

Purchased AI Points (Point Packs):
Point Packs are additional AI Points purchased by users with an active subscription. Purchased AI Points are valid for 1 year from the purchase date.

Subscription Status Requirement:
AI Points can only be used during an active subscription period.
If your subscription expires, unused points will remain in your account but cannot be used until the subscription is reactivated.

Seats：

• Seats define how many users can be added to a workspace, allowing you to invite team members, colleagues, or collaborators to work together, access and edit shared projects, and use AI Points to create projects.

Concurrent Tasks:

• Concurrent tasks define the maximum number of tasks that can run at the same time. A task refers to a project that is actively being processed, such as translation or lip sync.

Example:
If your plan includes 3 seats and 6 concurrent tasks:

• Up to 3 users can work in the same workspace.
• Up to 6 tasks can run at the same time. These 6 concurrent tasks are shared by all users, not allocated per user.

Navigate to the "Subscription" page and click on "Manage Subscription - Cancel Subscription".

After canceling, any remaining unused points will be available until the end of the current billing cycle. You will also retain access to all member-exclusive features until the end of this billing period. After the current billing cycle ends, you will no longer be charged, and your points and member benefits will be removed.

If the AI Points included in your current plan are not enough, you have a few options to get more.

If you want more points on an ongoing basis, you can upgrade to a higher subscription plan. Select the plan you wish to upgrade to. You will be charged the full price of the new plan immediately, your billing cycle will reset from that day, and the AI Points included in the new plan will be available immediately.

If you want to keep your current plan but need additional points temporarily, you can purchase a Points Pack. Points Packs provide a one-time top-up of AI Points without changing your subscription plan or billing cycle. Points Packs are available to users with an active subscription. Free users will need to subscribe before purchasing a Points Pack.

If you have consistently high or large-scale usage needs, click the chat icon in the bottom right corner to contact our BD team and learn more about the Enterprise Plan.

Once you have subscribed to any plan, you can upgrade or downgrade your plan at any time on the Pricing page.

When you upgrade to a higher plan:

• The upgrade takes effect immediately. You are charged the full price of the new plan right away, your account is switched to the new plan, and you receive a full new allocation of AI Points immediately.
• Any unused AI Points from your previous plan remain available until their original expiration date and will not be forfeited due to the upgrade.
• Example: If your Monthly plan started on January 1 and you upgrade to a higher plan on January 15, you will be charged for the new plan on January 15 and receive the full AI Points allocation of the new plan immediately. Any remaining AI Points from your previous Monthly plan will remain usable until their original expiration date.

• The downgrade takes effect at the end of your current billing cycle. Until then, you can continue using your current plan and all its benefits.
• The lower plan price will be charged starting from the next billing cycle.
• Example: If you downgrade on January 15 and your current billing cycle ends on January 31, your existing plan will remain active through January 31. On February 1, you will be charged for the lower plan, your account will switch to the new plan, and you will receive the AI Points allocation for that plan.

We accept a range of payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay) as well as Apple Pay, Cash App Pay, Google Pay, Alipay and Link.

All transactions are securely processed through Stripe, a trusted payment platform.

If a project fails to process due to technical issues, the points deducted will be automatically refunded.

For subscription payments, we currently do not offer refunds. To help you make an informed decision, we offer gift points to new users for a free trial of our features. Please take advantage of this opportunity to experience our services before subscribing to avoid any impulsive purchases.

If you have already subscribed but decide not to continue using our services, please cancel your subscription before the next billing cycle to avoid further charges.

If you need a refund due to unauthorized credit card transactions, please click the support button in the bottom right corner of the page to contact our support team.

After a successful payment, navigate to the "Subscription" page and click on "Manage Subscription - Billing & Payment". At the bottom of the page, you'll find the "Invoice History" section, where you can view and download invoices and receipts for each billing cycle

If you need to update the billing details (whether for an individual or a company), you can do so in the "Billing Information" section on this page.

Note: Changes to billing information will not apply to invoices and receipts that have already been downloaded.