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Start Your Subscription

To subscribe to Vozo or compare available plans, visit our Pricing page. You can view the features, point allocations, and pricing for each plan there.

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Cancel Your Subscription

If you no longer need our services, you can easily cancel your subscription at any time.
  1. Go to Subscription Settings.
  2. Click Manage Subscription and select Cancel Subscription.
  3. Your current plan and points will remain available until the end of the current billing cycle. No cancellation fees will apply, and no further payments will be made after that.
  4. To resume your subscription later, simply click Renew Subscription.
During your subscription period, all your projects will remain stored in the cloud.  To ensure sustainable and efficient use of our cloud resources, your projects will be automatically deleted 90 days after your subscription expires. Please make sure to download any generated videos or audio results before that time.If your project data is important to you, we recommend you downgrade to a lower-tier plan to retain cloud storage access.

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Upgrade or Downgrade Your Plan

If you’re already subscribed and need more points or access to advanced features, consider upgrading your plan. If your needs have decreased, you can downgrade to reduce costs:
  1. Go to the Pricing page.
  2. Choose the plan that suits your needs.

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When you upgrade to a higher plan

  • The upgrade takes effect immediately. You are charged the full price of the new plan right away, your account is switched to the new plan, and you receive a full new allocation of AI Points immediately.
  • Any unused AI Points from your previous plan remain available until their original expiration date and will not be forfeited due to the upgrade.
  • Example: If your Monthly plan started on January 1 and you upgrade to a higher plan on January 15, you will be charged for the new plan on January 15 and receive the full AI Points allocation of the new plan immediately. Any remaining AI Points from your previous Monthly plan will remain usable until their original expiration date.

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When you downgrade to a lower plan

  • The downgrade takes effect at the end of your current billing cycle. Until then, you can continue using your current plan and all its benefits.
  • The lower plan price will be charged starting from the next billing cycle.
  • Example: If you downgrade on January 15 and your current billing cycle ends on January 31, your existing plan will remain active through January 31. On February 1, you will be charged for the lower plan, your account will switch to the new plan, and you will receive the AI Points allocation for that plan.

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How to Get More AI Points

If you want to keep your current plan but need additional points temporarily, you can purchase a Points Pack. Points Packs provide a one-time top-up of AI Points without changing your subscription plan or billing cycle. This option is available to users with an active subscription. Free users need to subscribe first before purchasing a Points Pack.
  1. Go to the Pricing page.
  2. Scroll down below the plan cards to find the Points Pack purchase section.
  3. Select the number of points you want to purchase. After payment, the points will be added to your account immediately.

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View Payment and Billing History

  1. Go to Subscription Settings.
  2. Click Manage Subscription and select Billing & Payments.
  3. You’ll see a history of your past subscriptions, payments, and invoices.

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Get Your Invoice or Receipt

  1. Go to Subscription Settings.
  2. Click Manage Subscription and select Billing & Payments.
  3. Ensure your billing information is correct if you plan to download a new invoice or receipt. (Changes only apply to documents not yet downloaded.)
  4. In the Invoice History section, locate the relevant order.
  5. Click to Download Invoice or Download Receipt.

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FAQ

New users receive gift AI points upon registration, valid for 7 days. To continue using Vozo, subscribe to a plan to get more points.If you didn’t receive any free points after signing up, it may mean that you have previously registered with another account, or your account has been flagged for fraudulent activity.
AI Points follow different validity rules depending on how they are issued. Please refer to the details below.

Gift AI Points (for new users):
Gift AI Points are valid for 7 days from the date of account registration. Any unused Gift AI Points will be automatically cleared after 7 days.

Monthly Subscriptions:
AI Points are issued each month after successful billing.
Each monthly allocation is valid for 2 months, meaning that unused AI Points are automatically carried over to the next month.
Example:
  • 100 AI Points issued on January 1 will expire on March 1.
  • You’ll also receive 100 AI Points for February on February 1, which will expire on April 1.

Annual Subscriptions:
AI Points are issued once per year after successful billing and remain valid for 1 year.
Example:
  • If you receive 1000 AI Points on January 1, 2025, they will expire on January 1, 2026.
  • On the same date, a new annual allocation of 1000 AI Points will be issued.

Purchased AI Points (Point Packs):
Point Packs are additional AI Points purchased by users with an active subscription. Purchased AI Points are valid for 1 year from the purchase date.

Subscription Status Requirement:
AI Points can only be used during an active subscription period.
If your subscription expires, unused points will remain in your account but cannot be used until the subscription is reactivated.
If a project fails to process due to technical issues, the points deducted will be automatically refunded.For subscription payments, we currently do not offer refunds. To help you make an informed decision, we offer gift points to new users for a free trial of our features. Please take advantage of this opportunity to experience our services before subscribing to avoid any impulsive purchases.If you have already subscribed but decide not to continue using our services, please cancel your subscription before the next billing cycle to avoid further charges.If you need a refund due to unauthorized credit card transactions, please contact our support team.
We accept a range of payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay) as well as Apple Pay, Cash App Pay, Google Pay, Alipay, and Link.All transactions are securely processed through Stripe, a trusted payment platform.
Vozo is primarily subscription-based and does not currently offer a pure pay-as-you-go model. You can select a plan based on your expected usage, or start with the Creator plan if you’re unsure.You can upgrade your plan at any time to better match your usage, or purchase additional one-time Points Packs as needed.If your usage is higher and you need a larger quota, you can request a Custom Plan. Please contact our BD team via the chat button in the bottom-right corner, or email us at [email protected].
If you need to generate a large number of videos, please contact our BD team for a customized pricing plan.
When reaching out, please share the features you need and your estimated monthly usage.You can contact us by clicking the chat button in the bottom-right corner of the product page or emailing [email protected].
The Pro Plan is no longer available for purchase on the web and is now offered only in the Vozo mobile app, where it includes mobile-specific features.On the web, the Pro Plan supports subtitle translation only and does not include AI Points. Features that consume AI Points, such as AI dubbing or Lip Sync, are not available under this plan.To access AI dubbing, Lip Sync, or other point-based features on the web, please upgrade or subscribe to a higher-tier plan.
Possible reasons include:
  • Your cancellation wasn’t fully completed (the final confirmation step was not finished), so the subscription remained active.
  • You chose to pause the subscription (e.g., for 1–2 months); after the pause period ended, the subscription automatically resumed.
  • Another account you own may have an active subscription.
If any of the above applies, please contact support — click the chat button at the bottom-right of the product page or email [email protected]. Our team will help verify and resolve the issue.